Privacy Policy
Last updated: June 16, 2026
1. Introduction
Primeslink ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (primeslink.com) or use our AI automation services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company name submitted through our contact forms or AI chat.
- Business Information: Business type, automation needs, and other details you share during consultations or via the chat widget.
- Chat Interactions: Messages exchanged with our AI assistant are processed to provide responses and may be stored to improve service quality.
- Usage Data: Pages visited, time spent, browser type, IP address, and referring URLs collected automatically via cookies and analytics tools.
- Booking Data: Appointment details submitted through our Calendly scheduling integration.
3. How We Use Your Information
- To respond to your inquiries and provide consultation services
- To schedule and manage appointments
- To operate and improve our AI chat assistant
- To send follow-up communications related to your inquiry (you may opt out at any time)
- To analyze website usage and improve user experience
- To comply with legal obligations
4. AI-Powered Features
Our website uses an AI chat assistant powered by Anthropic's Claude API. When you interact with this assistant:
- Your messages are transmitted to Anthropic's servers to generate responses.
- AI responses are generated algorithmically and may occasionally be inaccurate or incomplete.
- The chat assistant is not a human — it is an AI system.
- Lead information you share (name, email, phone) may be stored in our database to follow up on your inquiry.
5. Cookies & Tracking Technologies
We use the following types of cookies:
- Necessary Cookies: Required for the website to function. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Only set with your consent.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. Only set with your consent.
You can manage your cookie preferences at any time using the Cookie Settings option in our website footer.
6. Third-Party Services
We share information with the following third-party providers to operate our services:
- Anthropic: Powers our AI chat assistant (anthropic.com)
- Supabase: Secure database storage for lead information
- Calendly: Appointment scheduling
- EmailJS: Contact form email delivery
We do not sell your personal information to any third party.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Lead and contact data is retained for up to 2 years from the date of last contact. You may request deletion of your data at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
- Withdraw consent for non-essential cookies
To exercise any of these rights, contact us at info@primeslink.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: